Refund policy

Because every AiMEiRi item is made to order, we're unable to accept returns or exchanges for size, color preference, or change of mind. Please review all sizing charts and product details carefully before placing your order.

Damages, Defects & Incorrect Items If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at hello@aimeiri.com with a photo of the issue. We'll arrange a reprint or refund — whichever works best for you.

Lost Packages If your package hasn't arrived, reach out within 30 days of the estimated delivery date and we'll make it right.

How to Contact Us Please contact us before leaving a review — we want you to love your order and will do everything we can to resolve any issue. You can reach us anytime at hello@aimeiri.com.

European Union — 14-Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification.

To exercise this right, contact us at [your email] or submit a return request through your account. Your item must be in the same condition as received — unworn, unused, with tags attached and in its original packaging. Proof of purchase is required.

Once we receive your return, we will issue a refund within 14 days using your original payment method. Return shipping costs are the responsibility of the customer.

Refunds Once your issue has been reviewed and a refund approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, contact us at hello@aimeiri.com.